Frequently Asked Questions
Discover everything you need to know about purchasing and maintaining your Grand Seiko timepiece.
Are all timepieces sold on this site authentic?
Yes, as the Official Boutique, we guarantee that every timepiece is a 100% authentic Grand Seiko watch, accompanied by an official warranty card and original packaging.
What is the standard shipping timeframe for online orders?
We offer complimentary insured shipping on all orders. Typically, orders are processed within 1-2 business days and delivered via express courier within 3-5 business days.
How does the Grand Seiko international warranty work?
Every watch purchased through our boutique is covered by a 5-year international warranty, which covers defects in materials and manufacturing from the date of purchase.
What is your return policy for online purchases?
We accept returns within 14 days of delivery, provided the timepiece is in its original, unworn condition with all protective films and tags intact.
Do you offer complimentary bracelet sizing?
Yes, we provide complimentary bracelet sizing at the time of purchase. Please specify your wrist measurement in the order notes during checkout.
How should I care for my Grand Seiko Spring Drive or Mechanical watch?
To maintain precision, we recommend a full service by a certified Grand Seiko technician every 3 to 5 years and avoiding strong magnetic fields or extreme shocks.